Support

Product: Investigo – Research Planner (Chinese name 极科研; brand name Jikeyan). Effective date: October 25, 2026.

Frequently asked questions

Does Investigo automatically upload my local projects?

No. Signing in only creates an account session. Structured content such as project progress goes to the cloud only after you explicitly turn on sync or confirm importing your device workspace. Personal notes stay on your device.

Does it handle patient information?

No. The product has no patient fields and does not collect patient names, medical record numbers, diagnoses, or follow-up text. It is not a medical device. Please do not enter such information anywhere, including feedback.

Do I need an account?

No. The app works without one. An account is only for syncing across devices.

Does the app include AI?

No. The app has no built-in AI model and no billing. You can connect an AI agent you already use; find the setup text in Settings after signing in.

How do I delete my account?

Open the account panel and choose Delete Account. Once you confirm, sessions and Agent Keys are revoked immediately. You can cancel within 72 hours; after that the personal workspace is deleted, and team content is kept anonymously. See the Account Deletion Policy.

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